This post was going to be about how great Pancho Villa handles crowds and how great it is to have a birthday there. But, unfortunately, that is not going to be what this post is about.
While celebrating a friends birthday this weekend, we decided to change our reservations to Pancho Villa (note: I normally would be telling you how great it was that they were able to take a group of 10 at a moments notice and that they were very accommodating) it went horribly wrong when a friends car was towed.
(Note: I would be writing how nice it was that if you bring 6 friends the one with the birthday gets free drinks and they get to spin the wheel and have a chance to win free drinks for the whole table)
While we are still unsure of why the car was towed (it was not parked on the side where there was a no parking sign) a certain member of the party is now out about $250 and the cost of a cab ride.
I am sorry Pancho Villa but after this I will NEVER be coming back and neither will all 10 of my friends. It is unfortunate that you treat your customers this way. But, now it makes sense to me why it was dead on a Saturday night even when you do have good margaritas.
I never like to give reviews like this because I love Minneapolis and I LOVE Mexican food. But, people who are thinking of coming to your restaurant should know about your parking lot and how you treat your customers.
Do you know of any other restaurants that tow cars frequently? Let me know. Tweet me. Email me. Or leave me a comment.
Because your customers should be put first.
I am very sorry to hear about your bad experience. We, Pancho Villa did not towed your friends car, it was the restaurant on the other side of the parking lot. At that time we did not have permission to have our guests park there, once again, I am very sorry if our wait staff did not ask where you parked, we always ask our guets where they park because we had that happened before and we want to avoid that to happen again. With that said, we did not have anything to do with towing your friends car.
As of October 1st, 2012 our guest can now park on both sides of the parking lot after 9pm, and after 4pm on the side of our building.
Please feel free to call me with any other concerns and let me know how I can help you, would love to have you back as our guest.
Thank you for contacting me. I really appreciate that you reached out to me and have also fixed the problem. My readers really appreciate this as well.
Parking was a huge problem at Pancho Villa and I am glad you hear that this now has changed. It was a huge expense for a college student and it ruined my friends birthday.
I am also sorry to hear that a local business was doing this to your customers. It really hurt your business and they were most likely profiting off of this. Shame on them.
Please send me an email at firstname.lastname@example.org and I will come back.